Frequently Asked Questions

Exterior service line replacement involves replacing underground pipes that connect your home to essential utility systems, including water, sewer, and natural gas lines. These pipes are typically buried outside of your home and can deteriorate over time due to wear, age, or environmental factors.  

Water lines can deteriorate over time due to corrosion, tree root invasion, or shifting soil. Common signs your water line needs replacement include: 

● Low water pressure or inconsistent water flow. 

● Frequent leaks or the need for constant repairs. 

● Rusty or discolored water due to pipe corrosion. 

● Increased water bills due to undetected leaks.  

We use high-quality PVC or HDPE (high-density polyethylene) pipes for water line replacements. These materials are durable, corrosion-resistant, and designed to last for many years, ensuring a long-term solution to your water supply.  

We take great care to minimize disruption to your landscaping. While excavation is necessary, our team uses specialized equipment to carefully dig around your property, and we will restore any affected areas (such as sod, plants, or driveways) after completing the replacement.  

Sewer lines may need replacement due to: 

● Tree root intrusion, causing blockages or pipe damage. 

● Cracks or breaks in the pipes due to age or shifting soil. 

● Slow drains or frequent backups in toilets or sinks. 

● Foul odors coming from drains or yard areas 

For sewer line replacements, we typically use PVC or ABS (Acrylonitrile Butadiene Styrene) pipes. These materials are resistant to corrosion and tree root intrusion, providing a reliable, long-lasting solution for your sewer system.  

 Signs of a damaged sewer line include: 

● Slow drainage in multiple plumbing fixtures (toilets, sinks, showers 

● Gurgling sounds coming from drains or toilets. 

● Sewage odors around your yard or inside your home. 

● Sewage backups or flooding in your basement or yard after heavy rainfall  

During the replacement, we will excavate the area around the damaged sewer pipe, remove the old line, and replace it with new, durable piping. Once the installation is complete, we backfill and resto the area to its original condition.  

Your natural gas line may require replacement due to: 

● Corrosion or leaks, which can pose serious safety hazards. 

● Old, outdated piping that no longer meets modern safety standards. 

● Frequent gas odors or concerns about gas leaks. 

● Damage due to construction or landscaping activities. 

For gas line replacements, we typically use corrugated stainless steel tubing (CSST) or polyethylene pipes, both of which are flexible, durable, and designed to prevent corrosion, offering a safe a long-lasting solution for your gas system.  

Signs of a gas line leak include: 

● A distinct sulfur or rotten egg smell near your gas appliances or outside. 

● Hissing sounds near the line or appliance connections. 

● Dead or discolored vegetation over the gas line route (indicating possible leaks). 

● A sudden increase in your gas bill without any explanation. 

Gas line replacement involves handling potentially hazardous materials and requires specialized training. It’s essential to hire a licensed professional to ensure the work is done safely and up to code. We take all necessary precautions to protect you, your family, and your property during the replacement process.

We take multiple safety measures: 

● We shut off the gas supply before starting any work. 

● We use specialized detection equipment to check for any potential gas leaks. 

● All installations comply with local building codes and safety regulations to ensure long-term safety.  

 The timeline depends on the complexity of the replacement and the type of system: 

● Water lines usually take 1-2 days to replace. 

● Sewer lines may take 2-3 days, depending on the depth and length of the line. 

● Gas lines typically take 1-2 days, but this may vary based on the property layout. 

We only dig where necessary, typically around the pipe path, and we make every effort to minimize disruption. We restore landscaping and hardscaping once the work is complete.  

Replacing water, sewer, or gas lines is a complex and potentially hazardous task. It requires proper knowledge, specialized tools, and permits. We strongly recommend hiring a licensed professional to ensure the job is done safely, efficiently, and in compliance with local regulations.

Coverage may vary. Some insurance policies cover water, sewer, or gas line issues caused by unforeseen events like a tree root intrusion or sudden breakage. However, most policies do not cover replacement due to age or wear. It's best to contact your insurance provider to verify your coverage.