Frequently Asked Questions | DeMonte Contracting Pittsburgh

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Frequently Asked Questions

Get Answers About Our Services

Common Questions About Our Services

We've compiled answers to the most frequently asked questions about DeMonte Contracting's plumbing, gas line, sewer, and water line services. If you don't find the answer you're looking for, please don't hesitate to contact us directly.

General Service Questions

What areas do you serve?

DeMonte Contracting serves homeowners and businesses throughout Western Pennsylvania, including Allegheny County, Westmoreland County, and Butler County. We provide service to Pittsburgh, Butler, Greensburg, and all surrounding communities.

Are you licensed and insured?

Yes, DeMonte Contracting is fully licensed and insured. We carry comprehensive liability insurance and workers' compensation coverage, giving you peace of mind that your property is protected.

Do you offer emergency service?

Yes, we offer 24/7 emergency service throughout our service area. Whether you have a burst pipe, gas leak, sewer backup, or any other urgent plumbing issue, our emergency response team is available to help when you need us most.

How quickly can you respond to emergencies?

Our goal is to respond to emergency calls within an hour. Response times may vary depending on location and current call volume, but we prioritize emergencies and work to reach you as quickly as possible.

Do you provide estimates?

Yes, we provide detailed, upfront estimates for all our services. We'll explain the work needed and provide transparent pricing before we begin any work, so you know exactly what to expect.

Plumbing Services

What types of plumbing services do you offer?

We offer comprehensive plumbing services including water heater installation and repair, fixture installation and replacement, toilet repairs and replacements, pipe repair and repiping, leak detection and repair, drain cleaning, sump pump services, and complete plumbing system installations for new construction.

Do you work on both residential and commercial properties?

Yes, we provide plumbing services for both residential and commercial properties. Our team has experience with homes, businesses, restaurants, office buildings, and other commercial facilities.

Can you help with water heater problems?

Yes, we provide complete water heater services including installation of both tank and tankless systems, repairs, maintenance, and emergency service when you're without hot water.

Gas Line Services

Are your technicians certified for gas line work?

Yes, our technicians are licensed and certified for gas line installation, repair, and maintenance. All gas line work is performed by qualified professionals who follow strict safety protocols.

Do you perform gas line safety inspections?

Yes, we provide comprehensive gas line safety inspections. Regular inspections are important for ensuring your gas system operates safely and meets current codes and regulations.

What should I do if I smell gas?

If you smell gas, evacuate the area immediately and call our emergency line or your gas company. Do not use electrical switches, lighters, or any devices that could create a spark. We'll respond immediately to assess and repair the situation.

Sewer and Water Line Services

How do you diagnose sewer line problems?

We use video camera inspection technology to see exactly what's happening inside your sewer lines. This allows us to accurately identify blockages, cracks, root intrusion, and other issues without excavation.

Do you offer trenchless sewer repair?

Yes, when appropriate, we offer trenchless repair methods that minimize property disruption. We'll assess your situation and recommend the best repair method for your specific needs.

What are signs that I need sewer line service?

Signs of sewer line problems include slow drains throughout the house, gurgling sounds from drains or toilets, sewage backups, foul odors, wet spots in the yard, and unusually lush grass patches over the sewer line.

How do I know if my water line needs replacement?

Signs that your water line may need replacement include low water pressure, discolored water, frequent leaks, high water bills, and water line material that has reached the end of its useful life.

Pricing and Payment

How do you determine pricing?

Pricing is based on the scope of work, materials needed, time required, and any special circumstances. We provide detailed estimates that break down all costs so you know exactly what you're paying for.

Do you charge for estimates?

We provide estimates for most services. There may be a diagnostic fee for complex issues that require specialized equipment, but we'll always discuss this with you upfront.

What payment methods do you accept?

We accept cash, checks, and major credit cards. Payment terms may vary depending on the project size and scope.

Warranty and Guarantees

Do you offer warranties on your work?

Yes, we stand behind our work with comprehensive warranties. Warranty terms vary by service type, and we'll explain the warranty coverage for your specific project.

What if I'm not satisfied with the work?

We're committed to customer satisfaction. If you're not satisfied with our work, please contact us immediately so we can make it right.

Still Have Questions?

If you have questions that aren't covered here, please contact us. We're happy to discuss your specific needs and provide detailed information about our services.

Ready to Get Started?

Contact DeMonte Contracting today for expert plumbing, gas line, sewer, and water line services. We're here to help with all your utility line needs.

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